Her most recent books are:
Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight
Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff
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(From the New York Times)--MACAU — Natalie Chan collected bets, dealt cards and calculated payoffs. She was not a croupier working in a casino — in fact, at 20, she was not even old enough to be on the gambling floor at the glitzy casinos just a short walk from campus.
But she is learning the tricks of the trade through a program meant to train Macauresidents to run the hotels and casinos that have made this city Asia’s answer to Las Vegas.
Last summer, Ms. Chan completed a dealer training course on a mock casino floor, in a room equipped with roulette wheels, blackjack tables and slot machines run by the Macao Polytechnic Institute’s Gaming Teaching and Research Center.
“It wasn’t as easy as I expected it to be,” said Ms. Chan, who learned how to play blackjack and baccarat. “At the end of the training, we had an assessment and I had to perform several calculations while dealing the cards. It was challenging.”
Ms. Chan is a third-year student at theUniversity of Macau’s Hospitality and Gaming Management program, which grooms students for managerial and executive positions in the booming gambling and hospitality industry. Casino floor training is just one part of the course.
“Besides learning about the games, the training allowed me to experience what the dealers go through, the stressful environment that they have to work in, as well as what makes them tired,” Ms. Chan explained. “It gave me an idea of the things I need to be aware of when managing dealers in future.”
Read more
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Send to Kindle VIDEO IS EVERYWHERE!Thinking about picking up a video camera and shooting some content for your online courses or to show in your education programs? If so, you’re not alone.
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Video is a hot topic in the learning profession right now. It offers loads of benefits for learning professionals and organizations. Plus it is now very affordable to make. The latest technology makes it easier than ever to capture video that won’t embarrass you in front of your peers, learners, or clients.
Of course, it’s not just in the learning profession where video is hot. Every minute, people from all over the world upload 72 hours of video to YouTube. Every month, people from all over the world watch 4 billion hours of YouTube video.
It’s easy to get caught up in all the excitement that YouTube and other video-sharing sites have to offer.
NOT ALL VIDEO IS CREATED EQUAL
However, very few YouTube videos “go viral,” meaning that they are viewed by millions—or billions—of people all over the world. A lot of the video that’s made for YouTube is not very good. I guess we could say not all video is created equal.
Unfortunately, the same goes for a lot of video created in organizations for training purposes. Clunky and unprofessional, poorly-made video can distract learners from the training content.
QUALITY HAS TO BE OUR GOALIf we want to take advantage of all that video has to offer the learning industry, we have to make sure our video is of good quality.
By good quality, I mean content that is properly structured to aid learning. Video that employs techniques designed to enhance learning retention. Content that is shot well, is well lit, and properly edited.
Good-quality video will accomplish learning program objectives; poorly-made video will leave clients, peers, and learning executives wondering why they invested in video in the first place.
In coming posts, I’ll share some thoughts on how you can make quality video that gives you the greatest return on your investment of time, money, and resources. And I’ll give some fresh examples when I speak at ASTD’s International Conference & Exposition at the pre-conference Multimedia for Learning Professionals Certificate Program – May 17-18, 2013. Hope to see you there! Learning Video For Learning Professionals (Series) Jonathan Halls 2013-04-19Jonathan Halls has taught media and learning for more than 20 years. He was a learning executive at the BBC where he ran the corporation’s prestigious production training department. Jonathan has taught thousands of media professionals around the globe who work in newspapers, radio, and television. Today he is principal of Jonathan Halls & Associates and is an adjunct professor at George Washington University. He is active in the ASTD community. Jonathan divides his time between teaching media for nonmedia professionals and running workshops on leadership and change.
Communities of Practice: Learning & Development
Tags: Conferences , Membership , Videos
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Jonathan Halls Jonathan Halls has taught media and learning for more than 20 years. He was a learning executive at the BBC where he ran the corporation’s prestigious production training department. Jonathan has taught thousands of media professionals around the globe who work in newspapers, radio, and television. Today he is principal of Jonathan Halls & Associates and is an adjunct professor at George Washington University. He is active in the ASTD community. Jonathan divides his time between teaching media for nonmedia professionals and running workshops on leadership and change. \ABS\Auto Blog Samurai\data\Ravinder Tulsiani Training EDGE\astd2\Get-The-Feed.png)
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Download the ASTD 2013 Conference App Kristen Fyfe 2013-05-14Her most recent books are:
Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight
Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff
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