Regional Training Manager

Regional Training Manager Nationwide

PizzaExpress was recently acquired by Hony and with us approaching our 50th birthday, here is the place to be right now in the world of casual dining. With aggressive growth plans for both our UK and international business, people are at the heart of everything we do.

With this in mind, we are excited to announce a new training structure and as a result the addition of six new Regional Training Manager positions to our Talent Team. This will provide one Regional Training Manager to support each of our six regions across the UK.

As a Regional Training Manager you will report to the Learning & Development Manager – Operations, and be accountable for leading, managing and developing a team of restaurant based Operational Trainers. In addition you will be responsible for the rolling out central projects and be involved in management development as required. Your team of Operational Trainers will deliver Front of House and Back of House courses and team members’ development programmes and assessments as well as supporting new initiatives and any other training requirements.

As an integral part of your role, you will be working closely with both your Regional Operations Manager and their team of Operations Managers to provide expert training advice and ensure that the training and development needs of each region are met and measured against the relevant KPI’s.

Essential criteria:

A proven experience of Restaurant, Hospitality or Retail Management or Training Management level is criticalHave training experience on a one to one and group basisA good working knowledge of Microsoft Office packages specifically the ability to create presentations and deliver them effectivelyA successful track record in driving excellent results and building relationshipsHighly organised, self-motivated and have great planning skillsFlexibility and the ability to work under pressurePassion for developing others and for the PizzaExpress brandExtensive travel, overnight stays and a full UK driving license

And what do these roles offer you? This is a fantastic opportunity to take your already proven management and training skills into the area of Learning & Development

You will also have a huge potential to make a real positive impact on people’s development and the business’ results.

LocationNationwideSalary£28k - £30kReferenceVIkANA0Ad5Contact NameRecruitment

PizzaExpress was recently acquired by Hony and with us approaching our 50th birthday, here is the place to be right now in the world of casual dining. With aggressive growth plans for both our UK and international business, people are at the heart of everything we do.

With this in mind, we are excited to announce a new training structure and as a result the addition of six new Regional Training Manager positions to our Talent Team. This will provide one Regional Training Manager to support each of our six regions across the UK.

As a Regional Training Manager you will report to the Learning & Development Manager – Operations, and be accountable for leading, managing and developing a team of restaurant based Operational Trainers. In addition you will be responsible for the rolling out central projects and be involved in management development as required. Your team of Operational Trainers will deliver Front of House and Back of House courses and team members’ development programmes and assessments as well as supporting new initiatives and any other training requirements.

As an integral part of your role, you will be working closely with both your Regional Operations Manager and their team of Operations Managers to provide expert training advice and ensure that the training and development needs of each region are met and measured against the relevant KPI’s.

Essential criteria:

A proven experience of Restaurant, Hospitality or Retail Management or Training Management level is criticalHave training experience on a one to one and group basisA good working knowledge of Microsoft Office packages specifically the ability to create presentations and deliver them effectivelyA successful track record in driving excellent results and building relationshipsHighly organised, self-motivated and have great planning skillsFlexibility and the ability to work under pressurePassion for developing others and for the PizzaExpress brandExtensive travel, overnight stays and a full UK driving license

And what do these roles offer you? This is a fantastic opportunity to take your already proven management and training skills into the area of Learning & Development

You will also have a huge potential to make a real positive impact on people’s development and the business’ results.

Apply now

View the original article here

Training & Development Assistant- Law Firm- City

Training & Development Assistant- Law Firm- City London

My client has an amazing new exciting opportunity for a Training & Development Assistant to work in an international law firm who are highly regarded as one of the best in providing legal advice to its clients worldwide and has been recently awarded for its level of expertise and quality of advice, placing it amongst the top 10 law firms in the city. They have many offices around the globe in Asia, Europe and the Middle East and you will have an opportunity to work in its largest office based in the heartbeat of the business district in the city, with tourist attraction buildings like the 'Gherkin', 'Cheese grater' and Bishopsgate Tower in close proximity. You will be supporting the Head of Training and Development, who has many years of experience and knowledge therefore there is no one better who could be your biggest supporter and mentor.

Key responsibilities

Scheduling of training workshops including liaison with internal and external trainersWorking with firms to book trainees on to courses; securing dates; managing & tracking attendance; booking and meeting trainers; arranging materials & catering; advertising programmes; completing certificates for attendees; diary management.Creating and generating reports from the database; extracting key management dataSetting up new development programmes and related training workshopsManaging course bookings and tracking attendance; developing the use of the databaseInvolvement and assistance in a project with the wider team on a new firmwide HR and T&D systemDistributing the T&D programme to all London fee earners; working with the team to increase the accessibility of training and booking process/advertisingInvolvement in the Firmwide appraisal process with the HR teamPotential involvement in other Firmwide training activity/roll outs on areas such as compliance, risk and other initiatives or other needs as they arise

Key knowledge and skills:

Excellent administrative, organisational, planning and coordination skills - able to plan, prioritise, respond and adapt proactively to changing deadlines and demandsProactive in managing own and others' time, diaries and calendarsStrong accuracy and eye for detailExcellent verbal and written communication skills - articulate and able to communicate with all levels and via different mediaExcellent IT Skills - Word, PowerPoint, Excel and database useProactive manner and approach to all work and communicationCan-do, positive and professional attitudeApproachable and able to build rapport quickly with all levels of staff across the firmProfessional, confident and resilientAble to work as part of a teamAbility to use own initiative, review working practices and come up with fresh ideasMotivated by and interested in people and the HR & Training agendaOverall able to provide a high level of service to the team and our internal clients

Experience/ Qualifications

May be part or fully CIPD qualified - or have a longer term interest in becoming so

Proven track record and experience (or very strong potential) within an administrative role to include the following.

Diary management and schedulingEvent planning and coordinationDatabase management and use of multiple IT systemsManagement of multiple tasks and projectsLocationLondonSalary£30000 negotiableReferenceContact NameTB

My client has an amazing new exciting opportunity for a Training & Development Assistant to work in an international law firm who are highly regarded as one of the best in providing legal advice to its clients worldwide and has been recently awarded for its level of expertise and quality of advice, placing it amongst the top 10 law firms in the city. They have many offices around the globe in Asia, Europe and the Middle East and you will have an opportunity to work in its largest office based in the heartbeat of the business district in the city, with tourist attraction buildings like the 'Gherkin', 'Cheese grater' and Bishopsgate Tower in close proximity. You will be supporting the Head of Training and Development, who has many years of experience and knowledge therefore there is no one better who could be your biggest supporter and mentor.

Key responsibilities

Scheduling of training workshops including liaison with internal and external trainersWorking with firms to book trainees on to courses; securing dates; managing & tracking attendance; booking and meeting trainers; arranging materials & catering; advertising programmes; completing certificates for attendees; diary management.Creating and generating reports from the database; extracting key management dataSetting up new development programmes and related training workshopsManaging course bookings and tracking attendance; developing the use of the databaseInvolvement and assistance in a project with the wider team on a new firmwide HR and T&D systemDistributing the T&D programme to all London fee earners; working with the team to increase the accessibility of training and booking process/advertisingInvolvement in the Firmwide appraisal process with the HR teamPotential involvement in other Firmwide training activity/roll outs on areas such as compliance, risk and other initiatives or other needs as they arise

Key knowledge and skills:

Excellent administrative, organisational, planning and coordination skills - able to plan, prioritise, respond and adapt proactively to changing deadlines and demandsProactive in managing own and others' time, diaries and calendarsStrong accuracy and eye for detailExcellent verbal and written communication skills - articulate and able to communicate with all levels and via different mediaExcellent IT Skills - Word, PowerPoint, Excel and database useProactive manner and approach to all work and communicationCan-do, positive and professional attitudeApproachable and able to build rapport quickly with all levels of staff across the firmProfessional, confident and resilientAble to work as part of a teamAbility to use own initiative, review working practices and come up with fresh ideasMotivated by and interested in people and the HR & Training agendaOverall able to provide a high level of service to the team and our internal clients

Experience/ Qualifications

May be part or fully CIPD qualified - or have a longer term interest in becoming so

Proven track record and experience (or very strong potential) within an administrative role to include the following.

Diary management and schedulingEvent planning and coordinationDatabase management and use of multiple IT systemsManagement of multiple tasks and projects

Apply now

View the original article here

Training Advisor

Training Advisor Midlands with Travel TRAINING ADVISOR – 6 MONTH FTC - £30K – MIDLANDS + TRAVELOur well established housing client is currently seeking a Training advisor (6 month FTC), with extensive travel nationwide. Based out of the Midlands region, you will report in to the Training Manager. The successful Training Advisor will be required to design, deliver and evaluate training courses and resources. The role will also require:The management of specific training projectsTo support IT & Operations in the implementation of bespoke applicationsTo develop personal area of specialism and undertake specific business development activitiesWhere necessary test applications from a user's perspective, providing structured analysis and feedbackKnowledge and experience of design, delivery, assessment and verification of trainingTraining or teaching qualificationDriving Licence (Max 6 points)If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.To find out more about us please visit our website at www.ashleykatehr.comJoin the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUKAnd follow us on Twitter at http://www.twitter.com/AshleyKateHRAshley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please

Join the Ashley Kate HR LinkedIn group

And follow us on Twitter

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationMidlands with TravelSalary£30K + Car / Car AllowanceDurationContractReference13355EDCBContact NameRecruitersTRAINING ADVISOR – 6 MONTH FTC - £30K – MIDLANDS + TRAVELOur well established housing client is currently seeking a Training advisor (6 month FTC), with extensive travel nationwide. Based out of the Midlands region, you will report in to the Training Manager. The successful Training Advisor will be required to design, deliver and evaluate training courses and resources. The role will also require:The management of specific training projectsTo support IT & Operations in the implementation of bespoke applicationsTo develop personal area of specialism and undertake specific business development activitiesWhere necessary test applications from a user's perspective, providing structured analysis and feedbackKnowledge and experience of design, delivery, assessment and verification of trainingTraining or teaching qualificationDriving Licence (Max 6 points)If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.To find out more about us please visit our website at www.ashleykatehr.comJoin the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUKAnd follow us on Twitter at http://www.twitter.com/AshleyKateHRAshley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please

Join the Ashley Kate HR LinkedIn group

And follow us on Twitter

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now

View the original article here

Culture and Training Lead

Culture and Training Lead City of London

We require a Training Lead to oversee the development and delivery of Compliance Training within a globally recognized financial institution

This will be a 5 month project supporting the roll out of a major programme, and will require a candidate with

proven experience delivering technical compliance training,
the skill to apply a variety of training methodologies in large international organisations,
and the agility to adapt styles to meet audience need or ensure a training message is clear regardless of language or cultural differences.

If you a highly accomplished Training Lead with proven experience in global financial institutions, please apply today with your CV attached.

LocationCity of LondonSalary£550 - £650 per dayDuration5 monthsReferenceBBBH28973Contact NameAmie Patton

We require a Training Lead to oversee the development and delivery of Compliance Training within a globally recognized financial institution

This will be a 5 month project supporting the roll out of a major programme, and will require a candidate with

proven experience delivering technical compliance training,
the skill to apply a variety of training methodologies in large international organisations,
and the agility to adapt styles to meet audience need or ensure a training message is clear regardless of language or cultural differences.

If you a highly accomplished Training Lead with proven experience in global financial institutions, please apply today with your CV attached.

Apply now

View the original article here

Training and Development Manager

Summary

A Training and Development manager is required for a boutique law firm based in Central London. An experienced Training and Development professional is required to lead the training function.

Client Details

My client are a global professional services firm based in London who have been operation for over 175 years. My client has a robust reputation in implementing an intellectual approach to law, as well as understanding the dynamic demands of business. The firm has an extensive network of independent law firms in other jurisdictions with which it has maintained long, collaborative relationships, thereby enabling it to support the needs of its clients around the globe.

Description

Responsible for organising and managing training and development activities and initiatives across the firm in accordance with the Business strategy. This includes:

- Fee-earner Training
Identifying topics and organising a rolling programme of fee-earner training that meets the needs of the Firm and SRA requirements. Activities include: Training Co-ordinator meetings, Inn Group Member, Inn Group IP Programme, First Year Trainee Training, NQ Induction. Organising, Training Regulations, Soft Skills Training, Development Reviews, Practice Group Seminars and Webinars.

- Business Services Training
Providing training to members of Business Services. Activities include: Soft Skills Training, Development Reviews and Ad hoc Requests.

a)Working as required with the Head of HR and / or the Partner responsible for Training in order to formulate, articulate and then deliver the training strategy for the firm together with the annual training plan for both fee-earning and Business support staff.

b)Identifying the most appropriate person(s) to deliver training (e.g. fee-earner, external Counsel or commercial training provider).

c)Ensuring training taking place within the firm runs smoothly (for example, ensuring appropriate meeting rooms are booked and notice is given to relevant potential participants of upcoming courses) and appropriate records kept.

d)Managing the Firm's training budget annually and negotiating fees with external providers.

e)Providing information as part of the firm-wide induction programme to new joiners on the training available within the firm and how this is organised.

f)Well-being Seminars. Identifying topics and organising an annual programme of three well-being seminars open to all staff.

g)Mentoring Programme. Working with the Associate Mentor co-ordinator to ensure that all mentors have appropriate training.

Profile

The person undertaking this role will have ideally previously worked as a lawyer or have solid experience of implementing (managing) the legal training programmes within a commercial legal practice. This will assist in: ensuring full compliance with all SRA (or other relevant bodies') training and development requirements; identifying topics for future training events; and arranging sessions in response to suggestions from the internal training co-ordinators. It will also be helpful when tailoring soft skills courses for fee-earning staff.

Necessary skills and attributes
*Strong academic background
*Excellent interpersonal and communication skills
*Motivated, pro-active and a self-starter
*Natural, down-to-earth, confident, at ease with people. Able to work and influence effectively across all levels of the firm
*Team focused and collaborative
*Articulate with good written and oral skills
*Enthusiastic
*Able to work well under pressure and meet deadlines
*Able to manage budgets
*Self sufficient and self reliant with strong IT skills

Job Offer

£50000 - £60000+ benefits

Apply now

View the original article here

Training Manager

Training Manager London Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian DawsonSummary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now

View the original article here

Training & Development Manager

Training & Development Manager London

Training & Development Manager, 40-50k plus benefits, based within Central London.

Annapurna HR Ltd, is proud to be working with this ever growing retailer in the search for their Training & Development Manager. Offering a starting salary of 40-50k plus additional bens, this role is based within central London and offers a fantastic opportunity to have a significant impact on the business through the design and delivery of strategic L&D initiatives throughout the business.

The candidate:

Previous experience in the design and delivery of interventions to meet business needs
Knowledge and experience in the delivery of formal and informal interventions


Previous experience in stakeholder management

The role:

To work with the Head of L&D in the design and roll out of the UK Learning Strategy
Have a key focus on the instalment of Management Development programs
To work effectively throughout the business to understand divisional requirements and design strategic programmes to meet these divisional needs.
To support the wider learning and talent management team to deliver key strategic priorities

Annapurna Recruitment are acting as an external recruitment agency in regards to this role

Training & Development Manager, 40-50k plus benefits, based within Central London.

LocationLondonSalary£40000 - £50000 per annumReferenceNP3105Contact NameNiall Petchey

Training & Development Manager, 40-50k plus benefits, based within Central London.

Annapurna HR Ltd, is proud to be working with this ever growing retailer in the search for their Training & Development Manager. Offering a starting salary of 40-50k plus additional bens, this role is based within central London and offers a fantastic opportunity to have a significant impact on the business through the design and delivery of strategic L&D initiatives throughout the business.

The candidate:

Previous experience in the design and delivery of interventions to meet business needs
Knowledge and experience in the delivery of formal and informal interventions


Previous experience in stakeholder management

The role:

To work with the Head of L&D in the design and roll out of the UK Learning Strategy
Have a key focus on the instalment of Management Development programs
To work effectively throughout the business to understand divisional requirements and design strategic programmes to meet these divisional needs.
To support the wider learning and talent management team to deliver key strategic priorities

Annapurna Recruitment are acting as an external recruitment agency in regards to this role

Training & Development Manager, 40-50k plus benefits, based within Central London.

Apply now

View the original article here

Training Development and Assurance Manager

Training Development and Assurance Manager London

An exciting role within the Skills and Development team, where you will be responsible for leading the Product Development and Assurance Team, a specialist design function which delivers quality training/design, leading on innovative solutions to respond to the ever changing operational environment.

You will ensure your team delivers an outstanding training design and Operational Management training service to the business which meets its operational and legislative requirements. The ideal candidate would possess extensive training design experience with the ability to lead change and drive innovation.

Key Accountabilities

Leading a specialist design function to deliver quality training/design, leading on innovative solutions to respond to the ever changing operational environment.Lead the design function that benchmarks against industry leaders, ensuring that it is fit for purpose and takes into consideration the changing operating environment.Continuously evaluate the current design training portfolio, identify gaps and come up with innovative solutions to bridge gaps.Work closely and collaboratively with the COO organisation to accurately forecast demand for training. Ensure that Major Projects /Line Upgrades strategies are scoped in a timely manner to fully support the changes with the business through the provision of any training designand training interventions required. Devise and implement plans to meet these demands.Influence/challenge business requirements so that they are cost effective, efficient and meet the requirements of the business.Partner with the business to ensure that training design and Operational Management training is meeting and exceeding the expectations for the timely, efficient provision of learning interventions. Understand the requirements of the training delivery areas and adapt the portfolio to meet their requirements.Work closely and collaboratively with your peers in Training and with the reporting team to collate information for training utilisation, resource allocation and glide path for recovery. As custodian of the training portfolio monitor and evaluate its effectiveness ensuring its fitness for purpose.Set the frameworks required for designing/ delivering training to ensure a standardised approach is adopted across COO. Review requirements of business, prioritise and come up with cost effective solutions that gives value for money.Work in collaboration with the Training Designer Manager and Operational Manager to ensure training is designed and delivered to budget, timescales and meets business expectations. Evaluate effectiveness of training to ensure that it meets business expectations.Determine procurement strategies (when required) and any financial commitments for the department. Manage budgetary spend, revenue streams and key performance indices, providing regular analyses for internal and external stakeholders.

Skills, Knowledge and Experience

To apply for this role, please submit an up to date copy of your CV and cover letter. Please think carefully about the skills, knowledge and experience requirements outlined below and ensure your CV and cover letter reflects the requirements of the role you are applying for.

Skills

Ability to utilise knowledge of TfL/external processes to determine the most effective learning intervention for the business.High analytical and financial awareness to enable business critical decisions to be made effectively.Ability to interpret and challenge business proposals to provide the business with the best solution to meet the business requirement.High level of business acumen and commercial awareness – an understanding of the market..Strong consulting, relationship management and leadership skills.Strong influencing and negotiating skills.Maintaining team ‘business as usual’ productivity whilst managing internal change.

Knowledge

Professional qualification in a relevant subject (EG Business or Finance).Subject matter expert in the area of training development and delivery.Knowledge of the theory of learning and development in the workplace.In depth knowledge of HR, Procurement and Finance procedures.In depth knowledge of LU business structures, processes and culture.Knowledge of change management techniques.Knowledge of Health & Safety and Employment legislation.

Experience

Proven experience of designing and delivering training in a large complex organisation.Leading teams through change.Proven experience of leading a design/training delivery team.Working in a highly unionised environment.Negotiating with key stakeholders in the business and suppliers.Managing diverse teams in both project and line management environments.Leading communications activity.Providing an internal consultant role.

Additional Information

Salary: circa £70,000

Excellent benefits include:

- 30 days annual leave

- Final salary pension scheme

- Free oystercard for yourself and a nominee

- Private medical benefit

- 75% reimbursement on annual rail ticket

The closing date for applications is Sunday 15 February @ 23:59

LocationLondonSalarycirca £70,000Reference012947Contact NameRecruitment

An exciting role within the Skills and Development team, where you will be responsible for leading the Product Development and Assurance Team, a specialist design function which delivers quality training/design, leading on innovative solutions to respond to the ever changing operational environment.

You will ensure your team delivers an outstanding training design and Operational Management training service to the business which meets its operational and legislative requirements. The ideal candidate would possess extensive training design experience with the ability to lead change and drive innovation.

Key Accountabilities

Leading a specialist design function to deliver quality training/design, leading on innovative solutions to respond to the ever changing operational environment.Lead the design function that benchmarks against industry leaders, ensuring that it is fit for purpose and takes into consideration the changing operating environment.Continuously evaluate the current design training portfolio, identify gaps and come up with innovative solutions to bridge gaps.Work closely and collaboratively with the COO organisation to accurately forecast demand for training. Ensure that Major Projects /Line Upgrades strategies are scoped in a timely manner to fully support the changes with the business through the provision of any training designand training interventions required. Devise and implement plans to meet these demands.Influence/challenge business requirements so that they are cost effective, efficient and meet the requirements of the business.Partner with the business to ensure that training design and Operational Management training is meeting and exceeding the expectations for the timely, efficient provision of learning interventions. Understand the requirements of the training delivery areas and adapt the portfolio to meet their requirements.Work closely and collaboratively with your peers in Training and with the reporting team to collate information for training utilisation, resource allocation and glide path for recovery. As custodian of the training portfolio monitor and evaluate its effectiveness ensuring its fitness for purpose.Set the frameworks required for designing/ delivering training to ensure a standardised approach is adopted across COO. Review requirements of business, prioritise and come up with cost effective solutions that gives value for money.Work in collaboration with the Training Designer Manager and Operational Manager to ensure training is designed and delivered to budget, timescales and meets business expectations. Evaluate effectiveness of training to ensure that it meets business expectations.Determine procurement strategies (when required) and any financial commitments for the department. Manage budgetary spend, revenue streams and key performance indices, providing regular analyses for internal and external stakeholders.

Skills, Knowledge and Experience

To apply for this role, please submit an up to date copy of your CV and cover letter. Please think carefully about the skills, knowledge and experience requirements outlined below and ensure your CV and cover letter reflects the requirements of the role you are applying for.

Skills

Ability to utilise knowledge of TfL/external processes to determine the most effective learning intervention for the business.High analytical and financial awareness to enable business critical decisions to be made effectively.Ability to interpret and challenge business proposals to provide the business with the best solution to meet the business requirement.High level of business acumen and commercial awareness – an understanding of the market..Strong consulting, relationship management and leadership skills.Strong influencing and negotiating skills.Maintaining team ‘business as usual’ productivity whilst managing internal change.

Knowledge

Professional qualification in a relevant subject (EG Business or Finance).Subject matter expert in the area of training development and delivery.Knowledge of the theory of learning and development in the workplace.In depth knowledge of HR, Procurement and Finance procedures.In depth knowledge of LU business structures, processes and culture.Knowledge of change management techniques.Knowledge of Health & Safety and Employment legislation.

Experience

Proven experience of designing and delivering training in a large complex organisation.Leading teams through change.Proven experience of leading a design/training delivery team.Working in a highly unionised environment.Negotiating with key stakeholders in the business and suppliers.Managing diverse teams in both project and line management environments.Leading communications activity.Providing an internal consultant role.

Additional Information

Salary: circa £70,000

Excellent benefits include:

- 30 days annual leave

- Final salary pension scheme

- Free oystercard for yourself and a nominee

- Private medical benefit

- 75% reimbursement on annual rail ticket

The closing date for applications is Sunday 15 February @ 23:59

Apply now

View the original article here

Training Manager

Training Manager London Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian DawsonSummary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now

View the original article here

Training Administrator- Leading Media brand

Training Administrator- Leading Media brand London Our client is a leading global Media company based in beautiful offices in the West End. Working as part of the wider HR team reporting into the L&D Manager, this is a great opportunity for a solid and extremely capable Learning and Development Administrator to build their career within this specialism.

Working closely with stakeholders within the business, your role will involve; scheduling training, assisting in the promotion of the L&D offering, building long lasting and effective relationships with partners across the business, managing course logistics communications and feedback. You will act as the first point of contact for L&D queries, monitoring the department`s budget and spend as well as keeping abreast of changes and developments within the sector.

Candidates should be confident and highly organised with natural communication skills and experience in L&D administration or HR Admin with an emphasis on Training. Candidates should have excellent Microsoft Office skills and ideally experience of using an LMS.

This is a really fantastic opportunity to make a real difference and to get some amazing exposure inside a lively, sociable and fast-paced environment. Get in touch today!

LocationLondonSalary£20000 to £22000 per annumDurationn/aReference22230Contact NameNatalie SatchelOur client is a leading global Media company based in beautiful offices in the West End. Working as part of the wider HR team reporting into the L&D Manager, this is a great opportunity for a solid and extremely capable Learning and Development Administrator to build their career within this specialism.

Working closely with stakeholders within the business, your role will involve; scheduling training, assisting in the promotion of the L&D offering, building long lasting and effective relationships with partners across the business, managing course logistics communications and feedback. You will act as the first point of contact for L&D queries, monitoring the department`s budget and spend as well as keeping abreast of changes and developments within the sector.

Candidates should be confident and highly organised with natural communication skills and experience in L&D administration or HR Admin with an emphasis on Training. Candidates should have excellent Microsoft Office skills and ideally experience of using an LMS.

This is a really fantastic opportunity to make a real difference and to get some amazing exposure inside a lively, sociable and fast-paced environment. Get in touch today!

Apply now

View the original article here

Regional Training Manager

Regional Training Manager Nationwide

PizzaExpress was recently acquired by Hony and with us approaching our 50th birthday, here is the place to be right now in the world of casual dining. With aggressive growth plans for both our UK and international business, people are at the heart of everything we do.

With this in mind, we are excited to announce a new training structure and as a result the addition of six new Regional Training Manager positions to our Talent Team. This will provide one Regional Training Manager to support each of our six regions across the UK.

As a Regional Training Manager you will report to the Learning & Development Manager – Operations, and be accountable for leading, managing and developing a team of restaurant based Operational Trainers. In addition you will be responsible for the rolling out central projects and be involved in management development as required. Your team of Operational Trainers will deliver Front of House and Back of House courses and team members’ development programmes and assessments as well as supporting new initiatives and any other training requirements.

As an integral part of your role, you will be working closely with both your Regional Operations Manager and their team of Operations Managers to provide expert training advice and ensure that the training and development needs of each region are met and measured against the relevant KPI’s.

Essential criteria:

A proven experience of Restaurant, Hospitality or Retail Management or Training Management level is criticalHave training experience on a one to one and group basisA good working knowledge of Microsoft Office packages specifically the ability to create presentations and deliver them effectivelyA successful track record in driving excellent results and building relationshipsHighly organised, self-motivated and have great planning skillsFlexibility and the ability to work under pressurePassion for developing others and for the PizzaExpress brandExtensive travel, overnight stays and a full UK driving license

And what do these roles offer you? This is a fantastic opportunity to take your already proven management and training skills into the area of Learning & Development

You will also have a huge potential to make a real positive impact on people’s development and the business’ results.

LocationNationwideSalary£28k - £30kReferenceVIkANA0Ad5Contact NameRecruitment

PizzaExpress was recently acquired by Hony and with us approaching our 50th birthday, here is the place to be right now in the world of casual dining. With aggressive growth plans for both our UK and international business, people are at the heart of everything we do.

With this in mind, we are excited to announce a new training structure and as a result the addition of six new Regional Training Manager positions to our Talent Team. This will provide one Regional Training Manager to support each of our six regions across the UK.

As a Regional Training Manager you will report to the Learning & Development Manager – Operations, and be accountable for leading, managing and developing a team of restaurant based Operational Trainers. In addition you will be responsible for the rolling out central projects and be involved in management development as required. Your team of Operational Trainers will deliver Front of House and Back of House courses and team members’ development programmes and assessments as well as supporting new initiatives and any other training requirements.

As an integral part of your role, you will be working closely with both your Regional Operations Manager and their team of Operations Managers to provide expert training advice and ensure that the training and development needs of each region are met and measured against the relevant KPI’s.

Essential criteria:

A proven experience of Restaurant, Hospitality or Retail Management or Training Management level is criticalHave training experience on a one to one and group basisA good working knowledge of Microsoft Office packages specifically the ability to create presentations and deliver them effectivelyA successful track record in driving excellent results and building relationshipsHighly organised, self-motivated and have great planning skillsFlexibility and the ability to work under pressurePassion for developing others and for the PizzaExpress brandExtensive travel, overnight stays and a full UK driving license

And what do these roles offer you? This is a fantastic opportunity to take your already proven management and training skills into the area of Learning & Development

You will also have a huge potential to make a real positive impact on people’s development and the business’ results.

Apply now

View the original article here

Retail Training Manager - European Remit - HOME BASED

Retail Training Manager - European Remit - HOME BASED England

Retail Training Manager - European Remit. Up to £40K plus bens - HOME BASED
BD5900

This is an exciting time for the business with a period of growth and change throughout their European divisions. They are a global brand with a reputation for quality, integrity and fabulous customer experience.

They have created a brand new role in the business focusing on developing further and enhancing they Sales and Operations Training capability through the UK and Europe. You will be responsible for developing and fostering a learning culture within the European Store networks via a range of brand new interventions. Buildings relationships with retail, developing insights and understanding cross border requirements, developing targeted initiatives, managing E-learning solutions and strategies, thought leadership and also feedback and analytics are highlights that will ensure success.

You will develop the framework from which Regional Managers and Store Managers can develop their employees. You will have a targeted approach supporting and coaching up to senior level.

This is a fabulous remit and will take your career to new heights.

It is essential that you have 'Designed and Delivered' Sales and Operations Training interventions within a Retail context. You will be a practical individual and develop non-jargon but thought provoking and exciting initiatives. Numerate, analytical with a commercial edge, your drive and inspirational style will be infectious.

This is a permanent role.

Please email your CV, stating current salary and notice period to Bill Dudman at Consult HR

LocationEnglandSalary£40000 per annum + plus benefitsReferenceBD5900Contact NameBill Dudman

Retail Training Manager - European Remit. Up to £40K plus bens - HOME BASED
BD5900

This is an exciting time for the business with a period of growth and change throughout their European divisions. They are a global brand with a reputation for quality, integrity and fabulous customer experience.

They have created a brand new role in the business focusing on developing further and enhancing they Sales and Operations Training capability through the UK and Europe. You will be responsible for developing and fostering a learning culture within the European Store networks via a range of brand new interventions. Buildings relationships with retail, developing insights and understanding cross border requirements, developing targeted initiatives, managing E-learning solutions and strategies, thought leadership and also feedback and analytics are highlights that will ensure success.

You will develop the framework from which Regional Managers and Store Managers can develop their employees. You will have a targeted approach supporting and coaching up to senior level.

This is a fabulous remit and will take your career to new heights.

It is essential that you have 'Designed and Delivered' Sales and Operations Training interventions within a Retail context. You will be a practical individual and develop non-jargon but thought provoking and exciting initiatives. Numerate, analytical with a commercial edge, your drive and inspirational style will be infectious.

This is a permanent role.

Please email your CV, stating current salary and notice period to Bill Dudman at Consult HR

Apply now

View the original article here

Training Consultant

Training Consultant Bradford

Summary

A fantastic opportunity for an immediately available Training Consutlant to join a large and established financial services organisation. This role sits within an established Training Academy within the HR team where they pride themselves on offering a variety of innovative, inspirational and diverse training & development solutions.

Client Details

My client is a very large financial services organisation based near Bradford.

Description

The role of the successful Training Officer is to effectively carry out a full training needs analysis, design, deliver and evaluate a range of training material to groups or individuals using a wide range of learning solutions.

Key task & responsibilities:

Through the TNA, you would beed to asses the training needs in the contact centre and identify appropriate solutions to meet these needs
You would also have the exciting responsibility to design a range of training solutions to ensure that specified learning objectives are met using a blended selection of learning media
You will also deliver a range of training solutions through a framework of instruction, training and facilitation to achieve the overall learning objectives

Profile

CIPD qualified or training qualification CITP or equivalent
Evidence of the full training life cycle, Training Needs Analysis, Design, Delivery and Evaluation
Evidence of identifying and driving Continuous Improvement in an Operational environment
Experience of Process and Systems training experience
Experience of contact centre environments would be very desirable

Job Offer

The client is offering a salary of £30-32K plus 25 days holiday and free parking.

LocationBradfordReference13413260/001Contact NameAmy Procter

Summary

A fantastic opportunity for an immediately available Training Consutlant to join a large and established financial services organisation. This role sits within an established Training Academy within the HR team where they pride themselves on offering a variety of innovative, inspirational and diverse training & development solutions.

Client Details

My client is a very large financial services organisation based near Bradford.

Description

The role of the successful Training Officer is to effectively carry out a full training needs analysis, design, deliver and evaluate a range of training material to groups or individuals using a wide range of learning solutions.

Key task & responsibilities:

Through the TNA, you would beed to asses the training needs in the contact centre and identify appropriate solutions to meet these needs
You would also have the exciting responsibility to design a range of training solutions to ensure that specified learning objectives are met using a blended selection of learning media
You will also deliver a range of training solutions through a framework of instruction, training and facilitation to achieve the overall learning objectives

Profile

CIPD qualified or training qualification CITP or equivalent
Evidence of the full training life cycle, Training Needs Analysis, Design, Delivery and Evaluation
Evidence of identifying and driving Continuous Improvement in an Operational environment
Experience of Process and Systems training experience
Experience of contact centre environments would be very desirable

Job Offer

The client is offering a salary of £30-32K plus 25 days holiday and free parking.

Apply now

View the original article here

Training Manager

Training Manager London Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian DawsonSummary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now

View the original article here

Training Manager

Training Manager London Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian DawsonSummary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed time line.

The key requirements for the role will include:

* Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
* Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
* Identify areas for improved efficiency and make recommendations
* Set and agree annual Retail Training KPIs with the Retail Director
* Benchmark with competitors in the industry to consistently improve Retail standards
* Design competency framework
* Write/ update any relevant recruitment selection processes
* Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
* Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
* Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
* Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
* Design and deliver refresher training for existing staff in conjunction with the relevant teams
* Design and deliver training for newly promoted staff in conjunction with the relevant teams
* Ensure all design and delivery is within agreed budgets
* Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
* Attend events related to Retail/Financial Services for ongoing improvement or regular updates
* Undertake all reasonable duties and responsibilities for the effective support of the business
* You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
* You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

* Previous work experience in a similar role and environment
* Ability to communicate effectively across all levels across the organisation
* Manage relationships with key stakeholders
* High level of attention to detail
* Flexible
* Methodical
* Good admin skills
* Proactive
* Good presentation skills
* Understanding of the retail industry
* Relevant training qualification/degree or equivalent
* Secondary education or equivalent
* Proactive
* Team player
* Confident
* Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now

View the original article here

Training Team Manager

Training Team Manager Bingley

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

LocationBingleySalary£32000 - £36000 per annum + BenefitsReference13426323/001Contact NameMelanie Parkes

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

Apply now

View the original article here

Training Officer

Training Officer Cheshire

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationCheshireSalaryUp to £32,000DurationPermanentReference13171 JKCCBContact NameRecruiters

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now

View the original article here

Training Officer

Training Officer Bromley

Due to continuous growth an experienced Learning and Development Advisor from the financial services sector is currently being sought by a specialist customer focused organisation based in Bromley.

Reporting to the Training and Development Manager you will be responsible for the full training cycle with a focus on training needs analysis for customer facing employees. You will be required to provide, assess and develop employee's knowledge using a variety of interventions. You will also be focused on design, implementation and delivery of practical training programs predominantly for head office staff.

The role

Carry out training needs analysisDesign, build and deliver training interventions to suit the training needs identified within head officeDeliver skills based training and knowledge training to suit training needs identified within head office Telephone techniques/skillsCompany product knowledge - test employee company product knowledge and changes i.e. Pension changesDelivery of regulatory/legal training in accordance with the business strategy.Dealing with ‘difficult' or ‘irate' customers, customer complaintsDeliver practical Customer services training sessions to best practice standards, through one to one or group sessions for both frontline Customer Service and other staff.

The candidate

The preferred candidate will come from a teaching / training background, (recognised teaching qualification, ideally PGCE) experienced at writing and producing lesson plans, write case studies and create scenarios.They will have good communication skills, proven ability to deliver training/courses/programmes. Good verbal and written communication skills and attention to detail.

We have to ensure (and demonstrate) that head office employees receive training which helps them to understand the rules and regulations in our business, review our industry needs and for our customer services area to receive variety of training in product knowledge, how to deal with customers, customer complaints.

You should understand have prior experience of writing and producing training plans and have a creative approach to delivery.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at www.ashleykatehr.com
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please

Join the Ashley Kate HR LinkedIn group

And follow us on Twitter

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationBromleySalary£29K - £32KDurationPermanentReference13548JWA/CBContact NameRecruiters

Due to continuous growth an experienced Learning and Development Advisor from the financial services sector is currently being sought by a specialist customer focused organisation based in Bromley.

Reporting to the Training and Development Manager you will be responsible for the full training cycle with a focus on training needs analysis for customer facing employees. You will be required to provide, assess and develop employee's knowledge using a variety of interventions. You will also be focused on design, implementation and delivery of practical training programs predominantly for head office staff.

The role

Carry out training needs analysisDesign, build and deliver training interventions to suit the training needs identified within head officeDeliver skills based training and knowledge training to suit training needs identified within head office Telephone techniques/skillsCompany product knowledge - test employee company product knowledge and changes i.e. Pension changesDelivery of regulatory/legal training in accordance with the business strategy.Dealing with ‘difficult' or ‘irate' customers, customer complaintsDeliver practical Customer services training sessions to best practice standards, through one to one or group sessions for both frontline Customer Service and other staff.

The candidate

The preferred candidate will come from a teaching / training background, (recognised teaching qualification, ideally PGCE) experienced at writing and producing lesson plans, write case studies and create scenarios.They will have good communication skills, proven ability to deliver training/courses/programmes. Good verbal and written communication skills and attention to detail.

We have to ensure (and demonstrate) that head office employees receive training which helps them to understand the rules and regulations in our business, review our industry needs and for our customer services area to receive variety of training in product knowledge, how to deal with customers, customer complaints.

You should understand have prior experience of writing and producing training plans and have a creative approach to delivery.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at www.ashleykatehr.com
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please

Join the Ashley Kate HR LinkedIn group

And follow us on Twitter

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now

View the original article here

Head of Quality Assurance & Training

Head of Quality Assurance & Training London

My client, a global matrix financial services organisation based in Canary Wharf, is looking for a Head of Quality Assurance & Training to join them on an interim basis.

The organisation is looking to recruit an interim resource to sit in a senior leadership position within the business, reporting directly in to the shared services MD. You will be responsible for all learning delivery, alongside setting out and delivering a strategy for learning across an arm of the business covering a number of business areas.

A key part of your role will be to co-ordinate with key stakeholders, such as Risk, Compliance, Audit and BA representatives to ensure assurance plans and activities are aligned, cover greatest risk and complimentary to minimise business disruption and maximise benefit.

The successful candidate will be working closely with a member of staff based in the US, whereby you will ensure that strategies and approaches are aligned and best practice is continually shared. You will also lead the engagement with outsourced training teams to ensure training is delivered in a consistent manner that meets business standards

For more information and a confidential discussion surrounding this opportunity, please get in touch with Leanne Clark on 0203 465 0113 or

Hays Human Resources have a database of over 17,000 HR professionals and we placed 1,800 people into either temporary or permanent positions last year. We have a nationwide office network with over 70 consultants based in 30 key locations. Our dedicated team in London for HR recruitment consists of twenty-four consultants with over 100 years recruitment experience. For a confidential discussion of the market please do not hesitate to contact us directly.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

LocationLondonSalary£700.00 - £800.00 per dayDuration5 monthsReference2410254Contact NameLeanne Clark

My client, a global matrix financial services organisation based in Canary Wharf, is looking for a Head of Quality Assurance & Training to join them on an interim basis.

The organisation is looking to recruit an interim resource to sit in a senior leadership position within the business, reporting directly in to the shared services MD. You will be responsible for all learning delivery, alongside setting out and delivering a strategy for learning across an arm of the business covering a number of business areas.

A key part of your role will be to co-ordinate with key stakeholders, such as Risk, Compliance, Audit and BA representatives to ensure assurance plans and activities are aligned, cover greatest risk and complimentary to minimise business disruption and maximise benefit.

The successful candidate will be working closely with a member of staff based in the US, whereby you will ensure that strategies and approaches are aligned and best practice is continually shared. You will also lead the engagement with outsourced training teams to ensure training is delivered in a consistent manner that meets business standards

For more information and a confidential discussion surrounding this opportunity, please get in touch with Leanne Clark on 0203 465 0113 or

Hays Human Resources have a database of over 17,000 HR professionals and we placed 1,800 people into either temporary or permanent positions last year. We have a nationwide office network with over 70 consultants based in 30 key locations. Our dedicated team in London for HR recruitment consists of twenty-four consultants with over 100 years recruitment experience. For a confidential discussion of the market please do not hesitate to contact us directly.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply now

View the original article here