Contact Center World Awards APAC 2013 Winners

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The best contact center practitioners from North & South America (AMERICAS) will be sharing their best practices and networking with delegatesHard Rock Hotel, Resorts World, Singapore
The best contact center practitioners from all over Asia Pacific, Australia and New Zealand (APAC) will be sharing their best practices and networking with delegatesIntercontinental Hotel, Vienna
The best contact center practitioners from the entire region of Europe, Middle East & Africa (EMEA) will be sharing their best practices and networking with delegatesVdara Resort Las Vegas
We invite award winners from around the World to share their best practices - these are the best from over 50+ nations who had to compete to earn a speaking spot! Learn from the best in the World 2013 CertificationCustomer Satisfaction (For vendors)TopPlace2Work For Your Center Global Benchmarking Study Industry Solutions Directory International Contact Center Week Post your Jobs (free)AwardsBest Practice Awards2013 Americas Winners2013 APAC Winners2012 EMEA Winners2012 GLOBAL WinnersTop Outsourcer2011 WinnersIndustry Champion2013 ChampionsMembers' Choice AwardsTop Ranking VendorsTools & UtilitiesFind a CareerGlossaryLink to UsRSS FeedsSponsorship OpportunitiesSubmit EditorialForums/DiscussionsAssociation DirectoryDemo's and TutorialsFeeds for Your Website Article : Contact Center World Awards APAC 2013 Winners Singapore June 7th 2013 – at the APAC ContactCenterWorld Top Ranking Performers in the Contact Center World annual awards gala dinner 200 attendees representing the best contact centers in the entre Asia Pacific region celebrated the announcement of the best in the Contact Center World. At the event awards and medals were presented and the Gold medal winners will go on to represent their respective companies and nations in the Global Awards in November 2013.

Earlier in the week delegates had witnessed amazing presentations from small centers up to the largest in the region and all aspects of the industry were covered. Each presentation was judged and the results determined winners.

Over the years the annual awards and conference has attracted thousands of entrants and in 2013 over 50 nations put their best forward in what has been dubbed the Olympics for the contact center world! Delegates at the conference were treated to world class presentations covering virtually all aspects of running a contact center – from Leadership to Customer Service, from Workforce Planning to Training and everything in between!

Commenting on the conference, Raj Wadhwani, President of ContactCenterWorld added "The professionals in this part of the world do amazing things – everyone showed passion and presented great ideas on everything contact center related. It was very inspiring and we all took away many ideas. It’s a fantastic industry and awards like these recognise amazing achievements and help us all elevate the brilliant industry!

The award winners are as follows:

Gold Medal Award Winners

… these and competing/sharing best practices in Las Vegas 11-15th November 2013 (http://contactcenterworld.com/conferences/?confarea=VEGAS)

(AUSTRALIA) Sykes & Westpac for Best Outsourcing Partnership(AUSTRALIA) Singtel Optus for Best Social Media(INDONESIA) Ilsa Desfiarny of Prudential Life Assurance for Best Support Professional Workforce Planning(INDONESIA) Juan Almer of PT XL Axiata, Tbk for Best Support Professional IT(INDONESIA) Reni Septiana of PT Bank Central Asia, Tbk for Best Support Professional HR(AUSTRALIA) iiNet for Best Home / Remote Agent Program(AUSTRALIA) Telstra for Best Help Desk(INDONESIA) PT XL Axiata, Tbk for Best Recruitment Campaign(INDONESIA) PT Bank Central Asia, Tbk for Best Direct Response Campaign(INDONESIA) Muhammad Subair of PT. Bank Central Asia for Best Sales Professional(INDONESIA) PT Bank Central Asia, Tbk for Best Customer Loyalty Program(AUSTRALIA) Westpac for Best Incentive Scheme(AUSTRALIA) Telstra for Best Contact Center Design(INDONESIA) PT Astra Honda Motor for Best Technology Innovation (Small Center)(SINGAPORE) NTUC Income for Best Technology Innovation (Mid Sized Center)(NEW ZEALAND) Bank of New Zealand for Best Technology Innovation (Large Sized Center)(AUSTRALIA) Singtel Optus for Best Technology Innovation (Mega - over 1000 agents - Center)(AUSTRALIA) National Australia Bank for Best Sales Campaign(INDONESIA) PT. Bank Central Asia,Tbk for Best Outbound Campaign(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Green Contact Center(JAPAN) Softbank Telecom for Best Self Service Solution(INDONESIA) Yunan Purwandari of Telkom Indonesia for Best Quality Auditor(INDONESIA) PT. Bank Central Asia,Tbk for Best Community Spirit(AUSTRALIA) Dirk Ludowyk of National Australia Bank for Best Supervisor(INDONESIA) Rahmat of Directorate General of Taxes for Best Contact Center Trainer(INDONESIA) Becquini Akbar of PT XL Axiata for Best Operational Manager(INDONESIA) Cut Noosy of PT XL Axiata for Best Contact Center Leader(INDONESIA) Randy Suqih Lambok of Directorate General of Taxes for Best Customer Service Professional(MALAYSIA) QNet for Best Contact Center (small Inhouse)(SINGAPORE) Singtel for Best Contact Center (Mid Sized Outsourced)(INDONESIA) Prudential for Best Contact Center (Mid Sized Inhouse)(AUSTALIA) Telstra for Best Contact Center (Large Inhouse)(AUSTALIA) Westpac for Best Contact Center (Mega - over 1000 agents - Inhouse)(PAKISTAN) Pizza Hut for Best Customer Service (Mid Sized Center Inhouse)(INDIA) WNS Global Services for Best Customer Service (Large Sized Center Outsourced)(NEW ZEALAND) Bank of New Zealand for Best Customer Service (Large Sized Center Inhouse)(INDONESIA) Directorate General of Taxes for Best Customer Service (Small Sized Center Inhouse)(CHINA) China Telecom Zhejiang Branch, 10000 Operation Center for Best Customer Service (Mega Sized Center Inhouse)Silver Medal Award Winners

(JAPAN) BB Call & Softbank Telecom(AUSTRALIA) iiNet for Best Social Media(INDONESIA) Christoph Ratno Nugroho of PT. Bank Central Asia,Tbk for Best Support Professional Workforce Planning(INDONESIA) Dyan Artanto of PT Bank Mandiri (Persero) Tbk for Best Support Professional IT(INDONESIA) Gita Nrangwesty of PT Bank Mandiri (Persero) Tbk for Best Support Professional HR(AUSTRALIA) Sigtel Optus for Best Help Desk(INDONESIA) PT Bank Central Asia, Tbk for Best Recruitment Campaign(INDONESIA)Melva Ramalany of PT. Bank Central Asia for Best Sales Professional(SINGAPORE) DHL Express for Best Customer Loyalty Program(AUSTRALIA) Stellar Asia Pacific for Best Incentive Scheme(SINGAPORE) Singtel for Best Incentive Scheme(MALAYSIA) Singtel for Best Contact Center Design(JAPAN) Softbank Telecom for Best Technology Innovation (Mid Sized Center)(JAPAN) Softbank Telecom for Best Technology Innovation (Mega - over 1000 agents - Center)(NEW ZEALAND) Bank of New Zealand for Best Sales Campaign(JAPAN) SMBC Nikko Securities Inc. for Best Outbound Campaign(INDONESIA) PT. Bank Central Asia,Tbk for Best Green Contact Center(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Self Service Solution(INDONESIA) Yunita Yohana: PT. Bank Central Asia, Tbk for Best Quality Auditor(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Community Spirit(MALAYSIA) Kelvin Chin Meng Fen of QNet for Best Supervisor(INDONESIA) Nani Hartati of Telekomunikasi for Best Contact Center Trainer(MALAYSIA) Michael Mabacquiao Sia of QNet Ltd for Best Operational Manager(INDONESIA) Nathalya Wani Sabu of PT. Bank Central Asia, Tbk for Best Contact Center Leader(INDONESIA) Trias Putri Asmarini of PT Bank Central Asia Tbk for Best Customer Service Professional(INDONESIA) PT Astra Honda Motor for Best Contact Center (small Inhouse)(AUSTRALIA) BOQ for Best Contact Center (Mid Sized Inhouse)(NEW ZEALAND) Bank of New Zealand for Best Contact Center (Large Inhouse)(AUSTALIA) National Australia Bank for Best Contact Center (Mega - over 1000 agents - Inhouse)(INDONESIA) PT. Bank Central Asia, Tbk for Best Customer Service (Large Sized Center Inhouse)Bronze Medal Award Winners

(PHILIPINNES) Aditya Birla Minacs & Telecoms Client for Best Outsourcing Partnership(INDONESIA) PT. Bank Central Asia,Tbk for Best Social Media(NEW ZEALAND) Angela Trust of LIC for Best Support Professional Workforce Planning(INDONESIA) Dimas Saputra Aditama of PT. Bank Central Asia, Tbk for Best Support Professional IT(INDONESIA) PT XL Axiata, Tbk for Best Help Desk(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Recruitment Campaign(INDONESIA) Fitri Ayuni Lestari of Telkom Indonesia for Best Sales Professional(JAPAN) SMBC Nikko Securities Inc. for Best Customer Loyalty Program(SINGAPORE) NTUC Income for Best Incentive Scheme(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Contact Center Design(JAPAN) SMBC Nikko Securities Inc. for Best Sales Campaign(INDONESIA) Directorate General Of Taxes for Best Outbound Campaign(INDONESIA) Yudith Dwi Utami of PT Astra Honda Motor for Best Quality Auditor(INDONESIA) PT XL Axiata, Tbk for Best Community Spirit(INDONESIA) Mohammad Ashfiyanuddin of PT Telekomunikasi Indonesia. Tbk for Best Supervisor(SINGAPORE) Rishendran Kulasegaran of Dhl Express Singapore for Best Contact Center Trainer(AUSTRALIA) Rodney Gibbs of iiNet for Best Operational Manager(AUSTRALIA) Michael Danswan OF iiNet for Best Contact Center Leader(INDONESIA) Suma Ari Wiguna of PT Bank Central Asia Tbk for Best Customer Service Professional(INDONESIA) PT XL Axiata, Tbk for Best Contact Center (small Inhouse)(SINGAPORE) DHL Express for Best Contact Center (Mid Sized Inhouse)(INDONESIA) PT. Bank Central Asia,Tbk for Best Contact Center (Large Inhouse)(AUSTALIA) iiNet for Best Contact Center (Mega - over 1000 agents - Inhouse)(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Customer Service (Large Sized Center Inhouse)Runner-up Award Winners

(INDONESIA) VADS & PT XL Axiata, Tbk for Best Outsourcing Partnership(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Social Media(INDONESIA) XL Axiata for Best Social Media(INDONESIA) Daniel David Iyan Nababan of PT Bank Mandiri (Persero) Tbk for Best Support Professional Workforce Planning(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Help Desk(INDONESIA) PT. Bank Central Asia,Tbk for Best Help Desk(INDONESIA) Nur Afidah of Telkom Indonesia for Best Sales Professional(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Customer Loyalty Program(INDONESIA) PT. Bank Central Asia,Tbk for Best Contact Center Design(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Sales Campaign(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Outbound Campaign(INDONESIA) Rebekka Natalia Siagian of PT Bank Mandiri (Persero) Tbk for Best Quality Auditor(INDONESIA) Sena Qorina of PT XL Axiata, Tbk for Best Supervisor(INDONESIA) Yuniarti Syamharil of PT.Bank Central Asia,Tbk for Best Contact Center Trainer(NEW ZEALAND) Janine Gibb of LIC for Best Operational Manager(JAPAN) Yumi Yamashita of Sunstar Inc. for Best Contact Center Leader(INDONESIA) Evi Riawati of PT Bank Mandiri (Persero) Tbk for Best Contact Center Leader(INDONESIA) Chynthia Artaviena of PT Bank Mandiri (Persero) Tbk for Best Customer Service Professional(INDONESIA) Putri Akhirina Damayanti of Directorate General of Taxes for Best Customer Service Professional(INDONESIA) Marina Sitinjak of Directorate General of Taxes for Best Customer Service Professional(JAPAN) Kaoru Kato of SMBC Nikko Securities Inc. for Best Customer Service Professional(NEW ZEALAND) LIC for Best Contact Center (small Inhouse)(INDONESIA) Directorate General of Taxes for Best Contact Center (small Inhouse)(CAMBODIA) ANZ Royal Bank for Best Contact Center (small Inhouse)(PAKISTAN) Pizza Hut for Best Contact Center (Mid Sized Inhouse)(INDONESIA) PT Bank Mandiri (Persero) Tbk for Best Contact Center (Large Inhouse)(JAPAN) SMBC Nikko Securities Inc. for Best Contact Center (Large Inhouse)(INDONESIA) PT XL Axiata, Tbk for Best Contact Center (Large Inhouse)(CHINA) China Telecom Zhejiang Branch, 10000 Operation Center for Best Contact Center (Mega - over 1000 agents - Inhouse)(JAPAN) SMBC Nikko Securities Inc. for Best Customer Service (Large Sized Center Inhouse) 

All those interesting in hearing from the Gold Medal winners as they share best practices are welcome to join us at the 2013 Best in the World Global Conference 11-15th November 2013 at Vdara Resort in Las Vegas where almost 200 top professionals from around the World will share ideas with one another. Find out more at http://contactcenterworld.com/conferences/?confarea=vegas

Published: Sunday, June 09, 2013

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