Employee Training is more than just an event where trainer talks and trainees listen or take notes, its has far reaching effects on business and its performance both in the short and long term. Training acts as a pathway to learning, Learning drives change and change is key to survival in the fast changing business world. There are different kinds of activities that require training. The most of them are safety, customer service, computer skills, quality initiatives and communication. As mentioned benefits of well-done training include (for both individuals, teams and organisation)
enhanced skills, greater ability to adapt and innovate, better self-management, performance improvement. effectiveness and productivity, more profitability and reduced costs, improved quality.
Training can be designed to meet a number of objectives and can be classified in various ways. As Figure shows, some common groupings include the following:
These are the mandatory trainings that has to be provided due to legal or other business requirement, for instance, fire training, or one given to all employees (e.g., new employee orientation)
Job/technical TrainingThese training are provided to enhance employee capability to perform the job. (e.g., product knowledge, technical processes and procedures, customer relations)
Developmental and Career TrainingFocused on growth of both the individual and the business, these trainings are provided to gear up for the future challenges e.g., business practices, executive development, organizational change, leadership.
Interpersonal and Problem-Solving TrainingAimed at establishment of a conducive, and better working culture, it helps address issure pertaining to both operational and interpersonal problems and aims at improving working relationships for instance interpersonal communication, managerial/supervisory skills, conflict resolution.
Bibliography
Source: Mathis, L, R., and Jackson, H, J., (2010). Human Resource Management. 13th Edition.
No comments:
Post a Comment